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For this example, all we want to do is to design a PIN
validation IVR call campaign. In this example, a caller will listen
to a instruction message and key in a 4 digit PIN number. The caller's
key presses will be sent to a Web server in real time during the call
for validation against a database. The response will be sent back
to your VoiceShot call campaign and the caller will hear a message indicating
whether their PIN is accepted or not.
Now that we know what we want to do, the next step is
to design this call campaign at the VoiceShot Web site. Here are
the steps:
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Log in to
your VoiceShot account |
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Click Create a Voice Campaign |
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Name the Campaign "My IVR". For Campaign
Type, choose Inbound. Click Save. |
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On the next screen, click Blank Campaign.
Click Save. |
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The next screen wants you to choose the sound files
you will be using in this campaign. For this campaign, you will
need 3 sound files. (1) a main greeting asking for a PIN, (2)
a sound file indicating a valid PIN and (3) a sound file indicating
an invalid PIN. You could record your own using the instructions
on the screen, but for this example, we will use some sample files
placed in your account when it was created. Click Next. |
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On the Sound Files screen, click Add
and choose "Main Greeting", "Valid Pin", and "Invalid
Pin". Once you have all of these selected, click Next. |
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On the Campaign Layout screen, click Click
here to begin campaign design. |
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On the Define Action General tab, play this
sound file will be set to "Main Greeting". Click on
the Developer tab and check Send Call Events and Call Summary.
This tells your call campaign to send call information to your
Web server. Click Save. |
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On the Advanced Options tab, set the Number
of digits to 4. This allows the caller to enter a 4 digit
PIN. Click Save. |
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On the General tab under Actions, click Add.
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On the next screen, set when caller/recipient
keys in to API. Then check Play Prompt and
select "Valid Pin". This is the action you will tell
your campaign to take if the caller keys in a valid PIN. Click
Save. |
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On the General tab under Actions, click Add
again. |
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On the next screen, set when caller/recipient
keys in, to Other. Then check Play Prompt
and select "Invalid Pin". This is the action you will
tell your campaign to take if the caller keys in an invalid PIN. Click
Save. |
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On the General tab under Actions, click Save.
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Now you are ready to communicate with this call campaign
through the VoiceShot IVR API. For an end to end demonstration see
the VoiceShot IVR API v4.0 Demonstration.
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